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Posted on Mar 12, 2009 5:20 PM
Your device isn't recognised by your Mac
Follow these steps if your mouse, keyboard or trackpad isn't recognised by your Mac.
Make sure your wireless mouse, keyboard or trackpad is turned on
The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED lights up briefly. On the Magic Mouse 2, green colouring is visible beneath the switch.
The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green colouring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right-hand side of the device. Press the button and you can see a green LED on top of the device, near the button.
When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Posted on Mar 12, 2009 5:20 PM
Your device isn't recognised by your Mac
Follow these steps if your mouse, keyboard or trackpad isn't recognised by your Mac.
Make sure your wireless mouse, keyboard or trackpad is turned on
The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED lights up briefly. On the Magic Mouse 2, green colouring is visible beneath the switch.
The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green colouring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right-hand side of the device. Press the button and you can see a green LED on top of the device, near the button.
When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Make sure your device has been set up to work with your Mac
Find out how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.
Make sure Bluetooth is turned on
Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu > System Preferences, then click Bluetooth. Make sure Bluetooth is turned on.
Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and try turning Bluetooth on again.
| Bluetooth menu icon | Bluetooth status |
|---|---|
| Bluetooth is on, but no wireless devices are connected to the Mac. See the Make sure your wireless mouse, keyboard or trackpad is turned on section of this article. | |
| Bluetooth is on and at least one wireless device is connected. | |
| When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries. | |
| Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On. | |
| Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn't change, disconnect all USB devices and restart your Mac again. |
Make sure your devices are charged
Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, make sure your device is switched on when connected to the Lightning to USB Cable.
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn't showing, make sure the device is turned on using the steps outlined above.
Turn the device off and on
If your Apple wireless mouse, keyboard or trackpad isn't recognised by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, then turning it back on.
Your mouse or keyboard intermittently stops responding
- Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
- Check for wireless interference.
Your mouse doesn't scroll up or down or side to side
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If you can't use your mouse to scroll through a web page or document, make sure you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.
Your mouse or trackpad doesn't track as expected
Apple Wireless Mouse, Magic Mouse and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:
- Choose Apple menu > System Preferences, then click Mouse. Set the 'Tracking speed' slider to adjust how fast the pointer moves as you move the mouse.
- Try using a different surface to see if tracking improves.
- Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
- If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.
Find out more about what to do if your trackpad isn't tracking correctly.
Your keyboard has one or more keys that don't respond
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
- Choose Apple menu > System Preferences, then click Keyboard.
- Click the Input Sources tab.
- Make sure the keyboard language you use is listed on the left-hand side. If it's not, click the add button (+) and choose from the languages that appear.
- Select the 'Show Input menu in menu bar' tickbox.
- Click the Keyboard tab, then select the 'Show keyboard and emoji viewers in menu bar' tickbox, if present.
- From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
- Type the key on the keyboard that doesn't respond and see if the corresponding key is highlighted on the Keyboard Viewer. If it does, that key is functioning correctly.
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If you enable the Mouse Keys feature, some keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left-hand side, then deselect the Enable Mouse Keys tickbox.
